For Calgary residents, contacting the Canada Revenue Agency (CRA) can be essential for addressing questions about taxes, benefits, or general account issues. This guide provides information on how to reach the CRA in Calgary, including office locations, contact numbers, and online resources, so you can get the help you need efficiently.
CRA Services in Calgary: What Can You Access?
The CRA offers a variety of services for Calgary residents, including help with personal income taxes, business taxes, benefits, and more. You can contact the CRA for assistance with:
- Personal and business income tax inquiries
- GST/HST payments and filings
- Canada Child Benefit and other credits
- My Account and My Business Account support
- Information on tax compliance and audits
How to Contact the CRA by Phone
If you need direct assistance, calling the CRA is often the fastest way to get answers. Here are some helpful CRA contact numbers:
For Personal Tax Inquiries
- General Inquiries: 1-800-959-8281 (available Monday to Friday, 8:00 am to 8:00 pm local time; Saturday 9:00 am to 5:00 pm)
- CRA Automated Tax Information: 1-800-267-6999 (available 24/7 for basic information)
For Business Tax Inquiries
- Business Inquiries: 1-800-959-5525 (available Monday to Friday, 8:00 am to 8:00 pm local time)
- GST/HST Information: This line can help you with GST/HST account questions, filing information, and payments.
For Benefit Programs
- Canada Child Benefit (CCB) and GST/HST Credit: 1-800-387-1193 (available Monday to Friday, 8:00 am to 8:00 pm)
If you need assistance with other specialized issues, the CRA website has a complete list of contact numbers for specific departments and services.
CRA Calgary Office Location
While most CRA services are now accessible online or by phone, there are in-person service options available at some CRA locations. Note that in-person services are limited, and it’s recommended to call ahead or check online to confirm availability, as many services require appointments.
Calgary Tax Services Office
- Address: 220 4th Ave SE, Calgary, AB T2G 4X3
- Hours: Monday to Friday, 8:30 am to 4:30 pm (closed on weekends and public holidays)
This location provides limited tax services for individuals and businesses, mainly handling document drop-offs, some tax account services, and general inquiries. It’s best to call the general inquiries number before visiting to confirm if your needs can be handled over the phone or online.
Online Services: My Account and My Business Account
For most tax and benefit services, accessing the CRA’s online platforms, My Account and My Business Account, can be the fastest and easiest way to manage your information.
My Account for Individuals
- What It Does: My Account allows you to view your personal tax information, check benefits, manage direct deposit, view RRSP and TFSA contribution limits, and more.
- How to Register: Visit the CRA’s website and register for My Account. You’ll need your SIN, date of birth, and an amount from a recent tax return to verify your identity.
My Business Account
- What It Does: For business owners, My Business Account allows you to manage GST/HST, payroll, and corporate tax accounts, view notices, and make payments.
- How to Register: Go to the CRA’s website and select My Business Account. You’ll need your business number (BN) and recent tax information to register.
Using these online portals allows you to handle most CRA-related tasks 24/7 without having to visit an office or wait on hold.
How to Submit Documents to the CRA in Calgary
If you need to send documents to the CRA, there are several options available:
1. Upload Documents via My Account or My Business Account
The fastest way to submit documents is to upload them directly through My Account or My Business Account under the “Submit documents” option. This is ideal for submitting forms, proofs, and additional tax documentation.
2. Mail Your Documents
If you prefer mailing your documents, you can send them to the Calgary Tax Centre:
Address: Calgary Tax Centre
220 4th Ave SE
Calgary, AB T2G 0L1
Make sure to use a secure mailing option if you’re sending sensitive documents.
3. In-Person Drop-Off at Calgary Tax Services Office
If you have documents to submit and prefer to drop them off, you can visit the Calgary Tax Services Office during their business hours. Note that this office primarily handles document drop-offs and does not provide comprehensive tax filing assistance.
Additional Resources for CRA Support
For more guidance, the CRA website offers a wealth of resources, including:
- CRA COVID-19 Updates: Information on tax deadlines, extensions, and any changes to CRA services due to the pandemic.
- Taxpayer Relief Program: If you’re experiencing hardship and cannot pay your tax debt, the CRA’s Taxpayer Relief Program may offer help with interest and penalties.
- Community Volunteer Income Tax Program (CVITP): For low-income individuals, CVITP clinics provide free tax preparation assistance, available in Calgary at specific locations during tax season.
Key Takeaways
For Calgary residents, there are several ways to reach the CRA for tax, benefits, and business inquiries. With the options of phone support, online services, and the Calgary Tax Services Office, Canadian taxpayers have flexible ways to access CRA support. Using My Account or My Business Account is often the most efficient method, offering access to most CRA services 24/7. And if you need in-person support, be sure to check hours and consider calling in advance to confirm if the service you need is available on-site.